Terms and Conditions

By making a booking you are entering an agreement with the property owner and TwinTips Apartments. Please read our terms and conditions below:

Prices

The price of the accommodation includes the following:

  • Electricity
  • Linen
  • Cleaning
  • Hot water
  • Central heating

Additional fees are charged for Onsen, Swimming pool, parking, tennis courts, karaoke and most other building amenities.

Pets

Sorry, we do not allow pets at this property.

Cancellation and Insurance

By making your booking, our agreement is a legal contract. If cancelled or modified up to 14 days before arrival no fee will be charged. If cancelled or modified later, or in the case of a no show the total price of the reservation will charged.

Booking duration and check in/out

​A stay at TwinTips must have a minimum duration of two days. Check in will be available at 3pm. Check out is at 11am. Requests for earlier arrival or later check out can be made via email and may, if available, incur additional fees. 

Non-availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Damages and Breakages

Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.

Privacy Policy

Our booking system is TRUSTe certified for privacy and compliant with TrustWave Trusted Commerce. Any data collected during the course of this booking will be stored on our computer(s). We will not share your details with any third party.

A warm welcome awaits you at TwinTips Apartments!